We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (82.4%) | 5 Stars (14) |
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4 Stars (0) |
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| Neutral (17.6%) | 3 Stars (3) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews |
|---|---|
F***r  |
23 Jan 2019 09:37 Color slightly acıktı odin full was unclear resimdeki did not like the color a little as buyuk get for being wool comes with a small |
C***z  |
21 Jan 2019 14:46 Size small But XL me going perfect, normally ask a one m |
M***V  |
21 Jan 2019 07:47 Jacket fire went straight in size |
Customer  |
7 Jan 2019 12:41 L print is practically the same color as the hoodies. You only see it almost no. But on the product photo, on distinguished very well l print on hoodies |
B***E  |
5 Jan 2019 12:36 Amazing item. 4XL for a French L. GOOD quality. i recommended it. thanks |
M***a  |
11 Dec 2018 07:35 All OK. Thanks! |
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V***a |
15 Oct 2018 08:11 Came quickly, description,, artificial fur everywhere, even in the hood, thread where not stick, is very faint smell, wash will be gone, russian size 46 (s) XL taken, came at a time of height 177 cm. 
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J***a |
12 Oct 2018 04:25 Match the description. Size perfect fit. Fur plush. Recommend! 
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A***a |
26 Sep 2018 07:43 Sweatshirt cool. My husband happy. Soft, plump, warm. The 54-56 4XL came at the time. Track completely. IN Chelyabinsk region came quickly, for 14 days. Just write size husband, who could be useful. Shoulder/Shoulder-60 cm. Chest/Bust-115 cm. Waist/Waist-148 cm. Height/Growth-176 cm. Sleeve/Sleeve-65 cm. Weight/Weight-89 kg. |
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A***a |
13 Sep 2018 04:50 Everything is fine, not expected even. Thank you 
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A***v |
1 Sep 2018 10:28 Great jacket, fur sleeves. Weight 93, an increase of 176. Seller recommended 4XL-perfectly! You will not regret! |
Customer  |
29 Aug 2018 22:36 the delivery was extra fast, like 13 or so days...the quality is very good, very soft and nice fabric.would recommend 10-10 |
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M***r |
28 Aug 2018 23:27 Order received very quickly by against article a little small |
A***n  |
6 Aug 2018 06:20 Thank You store size came up from the table, delivery fast, all happy. |
Customer  |
14 Apr 2018 10:49 lovely jacket. very small unfortunately. i (female) usually wear size. me this jacket have 38 in size. m ordered. it is very tight, have more size. l. |
K***k  |
10 Apr 2018 11:29 great material. nice to touch plush inside. 
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G***o |
8 Mar 2018 10:58 This product is too small for dimensions on the size chart. |
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